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Jan 1999 (425kb) Takes about 4 minutes at 28.8

• FCSD Concerned That Dealers "Over Manage" Warranty Parts Return Pg. 2
  Why Dealers "Over-Managing" Warranty Parts Return? Pgs. 3 & 4
• What's On The Minds Of The Members? Pg. 5
• Fax-Back Survey Results...Comments On The Truck-Load Program Pg. 6
• FCSD Top 10 Back Orders Pg.7
• Q34 Mystery Pg.8
• Cost Cutting & Attrition Could Mean Problems Pg.9
• Nasser Drives Ford Pg.10
• Ford Facts...The F-Series & American Heritage Pgs. 11 & 12

FEB 1999 (716kb) Takes about 6 minutes at 28.8

• New Ordering Procedure Has Some Dealers Concerned Pg.3
• DOESII's Bob Howell Retires Pg4
• FCSD Top 10 Backorders Pg.5
• Saturday Service Debate Pgs. 6 & 7
• Contract Carriage Changes Hurt Some Dealers Pgs. 8 & 9
• www.fdealer.com Pg. 10
• Dealer Makes AtW Work For Him Pg.11
• Ford Facts...The Ranchero Pg. 12

APRIL 1999 (418kb) Takes about 4 minutes at 28.8

• Selling Parts On The Internet Pgs. 3 & 4
• Aftermarket Road Hazard Warranties Pg. 5
• Ford Restoration Parts Licensing Program Pgs. 6 & 7
• Association Position On Ford Retail Network Pg. 7
• Ford To Sponsor Fun Weekends Pg. 7
• News & Notes Pg. 8
• New Component Helps Reduce Crash Parts Cost Pg. 9
• Bumper Blem Problem Still Not Solved Pgs. 10 & 11
• Ford Facts... Ford Of Canada..."Eh" Pg. 12

MAY 1999 (364kb) Takes about 3 minutes at 28.8

• Selected Member Comments On 30 Day Parts Return Pg. 3 & 4
• Interview With FCSD's Mike Lombardi Pg. 5
• Internet Junkyard Doesn't Have To Be Bad For Dealers Pg. 6 & 7
• Ford's Purchase Of Kwik-Fit Has U.S Dealers Wondering Pg. 8 & 9
• Claiming Procedures....Parts Price Difference For Carlite Glass Pg. 10
• FCSD's New Internet Communication System Pg. 11
• Ford Facts...William Clay Ford Sr. Talks About The Family Business Pg. 12